Frequently Asked Questions
Everything you need to know about your Free Soul experience.
What is the shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. To start a return, please visit our online Return Portal and print your prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
Are your materials sustainably sourced?
At Free Soul, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to ensure a lower environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey.