Returns & Exchanges

At Free Soul, we want you to feel as liberated as your style, which is why we offer a 30-day window for returns and exchanges on all unworn items with tags attached. If your purchase doesn't perfectly capture your spirit, our streamlined process ensures a stress-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all original garment tags and labels remain intact and attached.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier drop-off point and keep your tracking receipt until your refund or exchange is processed.